New Years Resolutions: Improvement the Quality

We supplied raw material to our customer manufacture the end items. From two years ago, our customer complained of our products, they said “Your products quality didn’t be better than before”. They took us the raw material weren’t so good, they found the black drops, scrapes and the dark lines on the steel’s surface. They manufactured the shell of mobile, so the steel’s surface is very important for them. They were so very angry and want us to offer the plane to improve the quality immediately. We have had the meeting twice a week to discuss the quality for two months. The customers requested high quality. The worse thing is our raw material supplier their quality had big problem when they supplied our raw material. We delivered the goods to customer once a week, our supplier could not improve in short time. We wanted our IQC to check carefully and avoiding the same questions happed again. Hope all of our co-worker can improve the quality together to keep on our customers.